Mechanical components include but are not limited to: wheels, fork, headset, handlebars, saddle, drivetrain (derailleur, chain, cassette, crankset) and accessories. The warranty applies to manufacturing defects and not to the so-called normal wear and tear of these components (a puncture for example.)
Propulsion system, also referred to as the electrical components include the motor, battery(ies), controller, wiring, motor cut-outs, console, and charger. The warranty is 24 months from the date of purchase and applies to batteries of the year.
The useful life of a Lithium battery with normal use is 3 to 5 years. If the battery has not been used for a long period of time (more than 6 months), the battery may lose its capacity or no longer work. Be sure to charge your battery on a regular basis and ride your e-bike.
Velec guarantees the frame (excluding mechanical and electrical components), for a period of 36 months from the date of purchase from an authorized Velec retailer, against any defect in materials or workmanship.
For all warranty procedures, whether concerning the mechanical, electrical or frame components, please go to the dealer where you purchased your Velec, with your electric bike and all its accessories (including the charger.) Labor charges may apply if you make a warranty return to a Velec dealer other than the one where you purchased your bike.
You can find more information on Velec's Limited Warranty in the Owner's Manual.